Warranty Start Date

[peregrine]

Warranty issue. Apparently dealer purchases car from Mitsubishi Australia, (who by the way are only wholesalers), as demo, ex fleet or whatever but car isn't registered or used for these purposes, Mitsubishi Australia claim the words relating to "First Registration" under NEW CAR WARRANTY, on page 7 of the Service and Warranty booklet, relates to the date when the dealer purchased the car from them and not to the date the car was registered for your legal usage.

Means warranty to me would be 4years and 8months not 5 years. As represented to me and advertised. My car at time of purchase had 10km on the clock, sold to me as new and I am the original first registered owner.

This date they relate to appears as compliance date on sales agreement. My personal position is being brought forward to my registration date.

Would like to know, what the legal interpretation of Mitsubishi Australia's action is!

 

[donki]

Warranty issue. Apparently dealer purchases car from Mitsubishi Australia, (who by the way are only wholesalers), as demo, ex fleet or whatever but car isn't registered or used for these purposes, Mitsubishi Australia claim the words relating to "First Registration" under NEW CAR WARRANTY, on page 7 of the Service and Warranty booklet, relates to the date when the dealer purchased the car from them and not to the date the car was registered for your legal usage.

Means warranty to me would be 4years and 8months not 5 years. As represented to me and advertised. My car at time of purchase had 10km on the clock, sold to me as new and I am the original first registered owner.

This date they relate to appears as compliance date on sales agreement. My personal position is being brought forward to my registration date.

Would like to know, what the legal interpretation of Mitsubishi Australia's action is!

From my hazy memory regarding this specific sort of issue, it does normally count as when the car was imported/compiled, and not the first owners registered date. A few people have argued and won against the manufacture, looks like yourself to be one of the lucky ones!

An extreme example of this is those cars here and there, that were imported from the USA, Japan, or Europe and sat in a garage for the past 30 years. Sure, they have 40km only on them, and still sort of "new" in regards to wear and tear, but no manufacture would like to keep the offer of warranty on them.

 

[unclepaulie]

sounds like they chooked it.

dealer has car on lot
low numbers one month
reports car as sold to manufacturer
new month: drops $1500 off price
sells car new with altered warranty start date.

usually this is mentioned in the contract under clauses or conditions of sale. usually nothing to do with compliance dates. if you kick up a big enough stink with mitsu's customer care they might change it. might not too pending a few things.

 

[Ryan]

I was under the impression that it was the date from when they were first registered, but your best bet is to ring Mitsubishi Australia and find out what they have recorded as the warranty start and end dates.

As Paulie said above, some dealers will plays games and falsely report cars as being sold to get access to rebates/discounts from the manufacturer...

 

[peregrine]

I was under the impression that it was the date from when they were first registered, but your best bet is to ring Mitsubishi Australia and find out what they have recorded as the warranty start and end dates.

As Paulie said above, some dealers will plays games and falsely report cars as being sold to get access to rebates/discounts from the manufacturer...

Paulie and you have hit the nail on the head. I already rang Mitsubishi Australia and they confirmed, car was entered as ex fleet in their books, even though it never was registered at that time.

Mitsubishi Aus: Claim warranty starts from date car was registered in their books, as sold by them to the to dealer??? Nothing to do with registered by Vic: Rds:
Service booklet says, WARRANTY START DATE. Starts from when car is first registered. Their claim to them, not to Vic' Rds:!!?? Would mean as with me 4years and 8months warranty not 5 years as advertised and stated. How many others are there.
Car was sold to me as a new car with 10ks on the clock with no mention of the above Mitsubishi claim anywhere and there is nothing to suggest that it had been previously registered and I'm positive it wasn't.

However dealer has informed me matter has been sorted with Mitsubishi Aus: Hopefully that ends the matter. I asked for that in writing and am still waiting! If not obtained will request substantial compensation,
or matter goes to Consumer Affairs (this could open a can of worms) Go further, maybe worth talk back on TV, 82 YO gets!!! There's more I can add but not here!
Dealers have been great and have handled this amicably with all that has happened, so lets hope all this proves to be unnecessary. Could be helpful to anyone else in the same bind.